Privacy Policy

Welcome to Zet Casino. We protect your privacy and handle your personal data with transparency and care. This Privacy Policy explains how Zet Casino collects, uses, processes, and protects your personal information when you use our website, services, and applications. It also explains your rights regarding your personal data and how you can exercise them. By accessing or using Zet Casino's services, you agree to the terms of this Privacy Policy. Read this policy carefully to understand our practices regarding your information.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly to us when registering an account, verifying your identity, making deposits or withdrawals, or contacting customer support. Examples include your full name, date of birth, gender, email address, postal address, phone number, and copies of identification documents (e.g., passport, driver's license).
• Financial Information: We collect details related to your payment methods, such as bank account numbers, credit/debit card details (we do not store full card numbers, only truncated versions and tokens from payment processors), and transaction histories.
• Technical and Usage Data: When you interact with Zet Casino, we automatically collect information about your device and how you use our services. This includes your IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and clickstream data.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and phone calls.
• Publicly Available Information: In some cases, we collect information about you from publicly accessible sources to verify your identity or for fraud prevention.

Zet Casino uses the collected information for various purposes, primarily to provide you with a secure, enjoyable, and personalized gaming experience:

• Account Management: To set up and manage your account, verify your identity, and process your transactions (deposits and withdrawals).
• Service Delivery: To operate, maintain, and provide all features of our services, including gaming, customer support, and access to promotions.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or unauthorized activities, and to ensure the integrity of our gaming platform and compliance with anti-money laundering (AML) regulations.
• Compliance: To comply with legal and regulatory obligations, including age verification, responsible gaming measures, and reporting requirements to our licensing authority.
• Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
• Personalization: To tailor our services, content, and offers to your preferences and gaming history, improving your experience at Zet Casino.
• Marketing and Promotions: To send you marketing communications about new games, bonuses, and promotions that may interest you, where you have consented to receive such communications. You can opt out at any time.
• Analytics and Improvement: To analyze how our services are used, understand user trends, and improve the functionality, performance, and design of our website and applications.

We process your personal data based on several legal grounds, in accordance with applicable data protection laws, including the GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, to provide gaming services, manage your account, and process transactions.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Zet Casino is subject, such as anti-money laundering laws, responsible gaming regulations, and tax laws.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests. This includes fraud prevention, enhancing security, improving our services, and marketing activities (where consent is not required).
• Consent: Where we have obtained your explicit consent for specific processing activities, such as sending direct marketing communications. You have the right to withdraw your consent at any time.

Zet Casino may share your personal information with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer support, marketing agencies, and data analytics providers. These providers only access the personal data necessary to perform their functions and are contractually bound to protect your information.
• Regulatory and Legal Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others. This includes our licensing authority.
• Fraud Prevention and AML Agencies: To prevent fraud, money laundering, and terrorist financing, we may share your data with specialized agencies and organizations involved in these efforts.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share information with our corporate affiliates for operational purposes, provided they adhere to this Privacy Policy.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Zet Casino takes the security of your personal data very seriously. We implement technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate need to access it for their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We regularly review our security practices and update them as necessary to maintain a high level of protection.
• Employee Training: Our staff receives regular training on data protection and privacy best practices.

While we use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, you have several rights regarding your personal data. Zet Casino helps you exercise these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Zet Casino uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small text files placed on your device by websites that you visit. We use:

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like account login and transaction processing.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often, to improve site performance.
• Functional Cookies: Remember choices you make, e.g., language preferences, to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver more relevant advertisements to you and track the effectiveness of our advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website. For more detailed information, please refer to our separate Cookie Policy.

Zet Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period is determined by factors such as the nature of the data, the purposes for which it was collected, and legal or regulatory obligations.

Typically, we retain your account information for the duration of your active account and for a period thereafter as required by anti-money laundering and other relevant laws (usually five years after account closure). Transactional data and communications may be retained for longer periods if required by law or for legitimate business interests, such as dispute resolution.

When your personal data is no longer required, we will securely delete or anonymize it.

As Zet Casino operates internationally, your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including countries within the European Economic Area (EEA) and countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we implement appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include reliance on standard contractual clauses approved by the European Commission, or ensuring the recipient country has been deemed to provide an adequate level of protection.

Zet Casino's services are not for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

Zet Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through other communication channels such as email. Review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after any changes signifies your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Email: [email protected]

We resolve any concerns you may have and will respond to your inquiries in a timely and professional manner.